KNOWLEDGE RHINO
Calm Contact Center Chaos with Powerful Workforce Optimization.
Our WFO solutions lead the charge, empowering your teams to navigate through the thickets of contact center complexity with strength and agility.
Our Mission
By embodying the spirit of the rhino – relentless, adaptable, and resilient – we turn the challenges of today into the triumphs of tomorrow.
With a combination of cutting-edge technology and deep-rooted industry insights, we clear a path to peak performance, efficiency, and satisfaction.
We integrate advanced analytics with strategic foresight, helping organizations trample over operational inefficiencies, improve employee morale, and elevate customer experiences to canopy heights.
HOW WE CAN HELP
Knowledge Rhino Services
CONTACT CENTER
Expert Consulting
With more than 30 years of experience, Shane Jackson boosts contact center efficiency and effectiveness. Benefit from expert advice to guide strategy, operations, and technology.
CONTACT CENTER
Workforce Management
Innovative Workforce Management (WFM) tools and strategies enhance employee productivity, streamline operations, and elevate the overall customer experience.
CONTACT CENTER
Managed Services
Improve your contact center’s customer satisfaction, reduce your costs, and increase your revenue with optimized operations and processes.
CONTACT CENTER
Technology Solutions
Utilizing the right contact center technology is necessary and essential to provide the very best in contact center performance and customer experience.
CONTACT CENTER
RhinoSights
With our unique experience and insights, we provide Business Intelligence solutions that make operations and opportunities crystal clear for your contact center.
CONTACT CENTER
Speech Analytics
Optimize your workflows, improve your agent performance, and enhance your overall customer experience with experienced-backed speech analytics.
WHY KNOWLEDGE RHINO
What sets us apart from the rest.
Our mission and ethos revolve around leveraging our experience to ensure our clients’ success, offering inventive, tested, and enduring solutions backed by a leadership team skilled in actualizing your company’s vision.
Extensive Expertise
We possess broad, cross-industry experience and knowledge, coupled with a record of fruitful collaboration and delivery for Fortune 500 enterprises.
Incomparable Proficiency
We boast a blend of practical and consulting experience in Customer Experience design, contact center operations, and technology infrastructure across multiple sectors.
Premier Resources & Solutions
Our team provides comprehensive expertise in customer service, technical support, contact center best practices, and proven tools and frameworks to support you in your most vital endeavors.
Collaborative Approach
We initiate frequent and early dialogues with our clients, collaborating closely to quickly and comprehensively discern their particular requirements, priorities, and limitations, all with a singular aim: to enhance your knowledge and proficiency.
WE'RE HERE TO HELP
Contact Our Team
Don’t let your contact center fall behind in today’s competitive landscape. Now is the time to discover how WFO can revolutionize your operations, boost agent engagement, and maximize efficiency.
Contact us today to learn more about WFO and elevate your contact center to new heights.