Smart Rebels. Strategic Minds. Real Results.
We bring the brains and the backbone to help you go further, faster.
Staying innovative and adaptable is crucial for addressing your customer requirements and achieving your revenue objectives.
Our Management Consulting, Managed Services, and Technology Solutions form the backbone of our success. Together with our experience, expertise, and operational design excellence, they generate distinction and foster growth for our clients.
Our services are crafted with a single aim – boosting profitability and expansion through optimized performance and an outstanding customer experience.
CO-FOUNDER, CEO
Shane Jackson
Experienced VP and COO of both domestic and international contact centers. From leadership to daily operations, Shane has handled every aspect of the business.
CO-FOUNDER, CHIEF CREATIVE OFFICER
Sage Johnson
Communications and Marketing leader focused on developing and improving customer journey and experience strategies in alignment with business goals.
SOLUTIONS PARTNER
Daniel Dougherty
With 20+ years experience developing solutions pairing humans and technology, Daniel is known as an implementer of ideas that grow organizations, while successfully executing opportunities to eliminate waste.
FRACTIONAL BRAND STRATEGIST
Alicia DeCaro
With over 25 years of experience in marketing and branding, Alicia helps organizations uncover their visual and verbal identity to communicate with clarity. Alicia specializes in brand strategy that aligns messaging with mission by bringing together creative insight and real-world results to drive meaningful engagement and growth.
The Rhino Way: Built to
Challenge,
Built to Win
We don’t follow industry standards, we raise them.
At Knowledge Rhino, we blend fearless strategy with deep operational insight to help you simplify complexity, challenge the norm, and lead with confidence. We enable companies to harness transformative talent, optimized processes, and state-of-the-art technology solutions, leading to remarkable contact center performance, unmatched customer experiences, and lucrative results.
Tackling present-day business obstacles calls for fresh insights. As emerging technologies and evolving consumer preferences shape the complex contemporary market, there is a need for deep understanding of best-in-class operational strategies and a keen emphasis on creating effective, unambiguous, and consistently extraordinary customer experiences.