Case Studies
Leveraging our expertise for real results.
Healthcare Insurance Workforce Management Cleanup
Knowledge Rhino was engaged to stabilize volatile service levels and reduce escalating costs. In just six weeks, we built a practical reporting and analytics platform that exposed hidden inefficiencies, gave leaders real-time visibility, and aligned Finance, Operations, and WFM around a single version of truth.
Healthcare Workforce Management Overhaul
The client, one of the largest U.S. healthcare providers, partnered with Knowledge Rhino to transform its fragmented workforce management (WFM) operations across 47 lines of business.
Optimized WFM for Insurance Provider
The adoption of WFM software automated key processes, integrated compliance seamlessly, empowered employees through self-service capabilities, and provided real-time data for strategic decision-making.
Quality Control Overhaul for BPO Partner
The Knowledge Rhino team modernized the quality control framework, integrating cutting-edge technologies and best practices resulting in higher CSATs, productivity, and agent satisfaction.
Creating Efficiencies in a Financial Services Organization
Knowledge Rhino transformed the organization's contact center operations, achieving remarkable improvements in customer service metrics, agent productivity, and cost savings.
Optimizing a Government Agency for Results
Knowledge Rhino worked with the agency's contact center to demonstrate the power of data-driven solutions in transforming operational performance.